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All products from Neximaging.com are guaranteed to be in perfect working condition free of any defects. Should any product prove to be defective we will issue a credit or replacement in accordance with our return policy.
Due to inaccurate inventory & accounting that may be caused by returns therefore any return without an RA# will be refused by the warehouse.
Claims for damaged or short delivered merchandise must be made at time of delivery. All returns must be properly insured & signed for
Upon receiving an RMA the merchandise must be returned within 14 days.
Shipping is non-refundable on Shipping the product out and for the customer returning the product. NO EXCEPTIONS!!
Request for a Return Authorization Number
To request a return authorization please email returns@neximaging.com and list your name, order number, product you wish to return along with a contact phone number. Returns
Return of an unopened item within 30 days of receipt, (excluding laptop batteries / Adapters / Camera / Pda batteries and chargers / Projector Lamps / Bulbs -please read our policy below) The cost of the item will be credited less a 20% restocking fee, shipping charges are not refundable. Item must be in excellent resalable condition. The same policy applies to refused orders.
Defective
If an item proves to be defective we must be notified within 90 days of invoice, Please contact us at 443-568-0160 or Email Us at returns@neximaging.com. Please note that you will be billed for the replacement and once the defective product is returned a credit will be given back. It will become the customers resposibility to send the defective product back.
Bottled toner (which consists only of toner in a bottle) is always inspected & in stable condition before shipping, therefore it is not returnable. All sales are final.
All Sales are final on Copier Accessories (example: Staples, duplexors, etc) Notebooks, Personal Computers, Computer Parts, Computer Components,Computer Accessories, Printers, Tape Drives, Adapters,Office Products and Accessories, Headphones, Lamps and Laptop Batteries and Adapters If a battery (Laptop / camera / pda etc) lamp / adapter is defective It becomes the consumers responsibility to send back in its original packing. NO EXCEPTIONS!!(PLEASE NOTE THAT IF YOUR MODEL NUMBER IS NOT LISTED WE CANNOT GUARANTEE WILL WORK WITH YOUR MACHINE - PLEASE CALL TO VERIFY>
All Projector Lamps and Projector Bulbs have a 90 day warranty
All Memory and refurbished printers are not refundable---- Exchange only. Printers come with a 90-day warranty.
For Refurbish Data Cartridges Return Policy Should the product prove defective in workmanship or material, we will replace it. The warranty does not cover damage or defect due to accident, misuse, abuse, or neglect. Please note that factory refurb printers and copiers are warranty through the manufacturer and do not include toner unless otherwise specified
All OEM Products that are defective by the following manufacturers must be returned directly to them:
Brother - 800-284-4329
IBM - 888-426-6334
Imation - 800-328-9438
Exabyte - 303-417-7792
Xerox - 800-835-6100
Ricoh - 800-882-4858
Ordered Wrong Item
If you ordered the wrong item by mistake and box has already been opened, contact us at sales@neximaging.com and we will do our utmost best to solve the problem in the right matter. Pending on the situation you may be charged 30%-50% restocking fee. Or no return at all. (if unopened view Returns paragraph)
If Wrong Item Was Shipped
If we mistakenly shipped you a wrong item, please notify us as soon as possible at sales@neximaging.com or Call us at 443-568-0160 no later than 3 days after receipt. We will send you via prepaid return label, & replace item with the right one at no additional charge.
Damaged in Transit
If you receive a product that was damaged in transit refuse delivery from carrier & contact us ASAP. We will get you out a replacement. If you notice the damage after the carrier has left, first make sure everything is kept the way it arrived, then contact the carrier immediately (so they can inspect the damage, so that we will be able to credit you) & notify us at at sales@neximaging.com at once .
Instructions for return shipping please read carefully
All product being returned must have a RA#. To obtain RA#. you will receive a return email within 3 to 5 business days with further instructions & RA# if applicable. All items must be returned in it�s original packaging, including styrofoam inserts, etc. and in new condition in all aspects (besides defect, if defective). All returned products must be shipped in protective outer boxing, with RA# written in big lettering on the outside of the shipping box. No credit will be given if the product or box have been written on or marked in any way.
Please allow 15 business days from the time the item is received to process a refund. All returns are subject to inspection & final approval by our returns department upon receipt of merchandise at our warehouse. Credit will only be granted if item is in resalable condition. No RA# will be issued after 45 days of invoice date. We will process refunds or exchanges only on items purchased from Neximaging.com. RA # is only valid for 15 days after date of issuance.
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